Refund and Cancellation Policy

Short summary

Defence Road sells digital educational access such as mocks, diagnostics, notes, dashboards, question banks, recommendations and related preparation features. Once paid access or a plan benefit is activated, the purchase is generally considered consumed or made available for use.

Digital access and activation

Paid benefits may begin immediately after successful payment confirmation. Activation can include account upgrade, access to mocks, question banks, explanations, notes, diagnostic reports, dashboards, recommendations, downloadable material, or any other paid feature.

Because digital access cannot be returned in the same way as a physical product, payments are ordinarily final once access has been granted, a mock/test has been attempted, premium content has been opened, a dashboard has been generated, or the subscription period has started.

Cases that may be reviewed

A refund, credit, correction or extension may be considered after verification in limited situations, including:

• Duplicate payment for the same plan on the same account.
• Payment deducted but paid access was not provided after reasonable verification.
• Wrong amount charged because of a technical or billing error attributable to Defence Road or its payment flow.
• Plan access materially unavailable because of a platform issue attributable to Defence Road and not resolved within a reasonable time.
• Any situation where applicable law requires a different remedy.

The remedy may be a refund, account correction, plan extension, service credit, or access restoration depending on the nature of the issue.

Cases generally outside refund review

The following situations generally do not qualify once access has been activated or made available:

• Change of mind after purchase.
• Buying the wrong exam plan where the plan page and checkout showed the exam or product clearly.
• Failure to use the plan before expiry.
• Low mock score, disagreement with diagnostic feedback, or lack of expected exam improvement.
• Exam postponement, exam cancellation, change in eligibility, medical rejection, non-application, or non-appearance in the exam.
• Account restriction caused by sharing credentials, bulk copying, scraping, payment abuse or breach of Terms.
• Technical issues caused by the user device, browser, network, unsupported settings, or third-party restrictions outside our control.

Cancellation of plans

If a plan is sold as a fixed-duration access product, cancellation stops future use only where the product design allows it; it does not automatically reverse an already activated billing cycle or consumed digital access.

If a recurring plan is introduced, renewal, cancellation and billing terms will be shown at checkout or in the account area. Any cancellation request must be made before the next billing event according to the applicable plan terms.

How to raise a billing review request

Email info@cavalier.in with the subject line "Billing Review" and include:

• Registered email address or mobile number, if used.
• Payment date, amount and payment reference.
• Plan or product purchased.
• Short explanation of the issue.
• Screenshot or bank/payment confirmation, if available.

Requests should be raised promptly, preferably within 7 days of the payment or the issue being noticed. Delayed requests may be harder to verify and may be declined where records, gateway status or usage history no longer support the claim.

Review process and timelines

We may verify account access, usage logs, payment gateway status, duplicate charge records, technical logs and support history before deciding a request.

If a refund is approved, the amount and method may depend on the payment partner, tax treatment, gateway rules, bank timelines and the verified issue. Approved refunds are usually initiated within a reasonable time, but final credit to the user account may depend on the bank or payment provider.

Chargebacks and disputed payments

If a payment is disputed directly with a bank or payment provider, platform access may be paused while the dispute is investigated. We may share necessary transaction, access and usage details with payment partners to respond to the dispute.

Policy updates

This policy may be updated when products, subscription models, payment partners or legal requirements change. The version posted on this page applies to requests made after its effective date unless applicable law requires otherwise.